Operations Support Specialist

RoboSavvy, a leading UK company based in London, specialises in the distribution of cutting-edge robots and components, focusing primarily on the Higher Education and Research markets. Our office in Portugal is conveniently located near Beloura in Sintra.

We are currently seeking a highly motivated individual, native or bilingual English speaker, to join our dynamic team on a full-time basis.

As an Operations Support Specialist, you will play a pivotal role in various aspects of our operations, encompassing back-office and sales support, as well as overseeing orders with suppliers and managing incoming logistics. Your responsibilities will include:

• Efficiently processing incoming customer orders
• Verifying payment details for incoming orders
• Maintaining an up-to-date record of backordered items based on customer requests and orders
• Establishing clear and timely communication with customers regarding order progress, expected delivery dates, and lead times
• Providing accurate quotations based on customer inquiries
• Addressing customer inquiries and concerns directly or routing them to the appropriate departments within the company
• Actively pursuing payments, purchase orders, and facilitating phone-based payment transactions
• Managing orders with suppliers and coordinating incoming logistics

The successful candidate will possess exceptional organisational skills and demonstrate excellent communication abilities. A positive customer care attitude, combined with a genuine passion for working with people, is of utmost importance. Prior experience in sales would be advantageous.

We offer a competitive salary package, including health insurance, for this hybrid position with flexible working hours.

If you are excited about this opportunity and believe you have the qualifications to contribute to our team, please submit your CV to humanresources@robosavvy.com

We eagerly await the chance to welcome you to the RoboSavvy family!