Cookie Policy

This Cookie Policy explains how RoboSavvy Limited uses cookies and similar technologies when you visit or use our Website.

It should be read together with our Privacy Policy, which explains how we collect and use personal data more generally.

This policy applies not only to cookies, but also to similar technologies that store information on, or access information from, your device. These may include local storage, session storage, tracking pixels, scripts, tags and similar technologies.

1. Who We Are

RoboSavvy Limited is a company registered in England and Wales under company number 05239169, trading as RoboSavvy.

Registered office:
5.2 Central House
1 Ballards Lane
London N3 1LQ
United Kingdom

Email: [email protected]

2. What Are Cookies and Similar Technologies?

Cookies are small text files that a website stores on a user's device. They may allow a website to recognise the device, maintain a session, remember preferences or understand how the Website is used.

We may also use:

local storage, which allows information to be stored in the browser between sessions;
session storage, which normally stores information only for the duration of a browser session;
tracking pixels and beacons, which may record when a page or message is accessed;
scripts and tags, including tags managed through Google Tag Manager; and
other technologies that perform similar storage, access, security, measurement or advertising functions.

These technologies are referred to collectively in this policy as “cookies and similar technologies”.

3. How We Use Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

to operate the Website, customer accounts, shopping basket and checkout;
to maintain security, prevent fraud and protect Website sessions;
to remember choices and preferences;
to store information about recently viewed or compared Products;
to measure Website use and performance;
to understand how visitors interact with the Website;
to measure the effectiveness of advertising campaigns; and
to support advertising and remarketing where the user has given the required consent.

4. Categories of Cookies

4.1 Strictly Necessary Cookies

These cookies and technologies are required for the Website or a service requested by the user to function correctly.

They may be used to:

maintain Website and account sessions;
operate shopping baskets and checkout;
process forms;
apply security protections;
balance Website traffic;
prevent fraud or malicious activity; and
record and apply cookie preferences.

These technologies do not normally require consent where their use is strictly necessary to provide a service requested by the user or to transmit a communication.

4.2 Functional Cookies

Functional cookies allow the Website to remember optional choices and provide enhanced functionality.

They may remember:

language or regional choices;
customer preferences;
recently viewed Products;
recently compared Products; and
other Website customisation choices.

Where required by law, these technologies will only be used with consent.

4.3 Analytics Cookies

Analytics technologies help us understand how visitors use the Website, identify errors, measure performance and improve Website content and functionality.

Subject to your cookie choices, we use Google Analytics and may use performance measurement services supplied by Cloudflare.

Analytics information may include:

pages viewed;
events and interactions;
referring sources;
browser and device information;
approximate geographic information;
session duration; and
Website performance information.

4.4 Advertising Cookies

Subject to your consent, we use Google Ads technologies to:

measure advertising campaigns and conversions;
understand whether a visitor arrived through an advertisement;
limit or manage advertising exposure;
build advertising audiences; and
support remarketing and relevant advertising.

Advertising providers may use information collected across different websites and services in accordance with their own privacy policies and the choices available through their platforms.

5. Google Consent Mode

Our Website uses Google Consent Mode in its advanced configuration.

Before you make a cookie choice, the default consent settings for Google Analytics and Google advertising storage are configured as denied.

While consent remains denied:

Google Analytics and Google advertising cookies should not be read or written by consent-aware Google tags;
personalised advertising and remarketing functions remain disabled;
Google tags may send limited signals or “cookieless pings” to Google; and
Google may use those signals for aggregated measurement and modelling.

Cookieless pings may contain limited technical and contextual information, such as:

the consent status;
the time of the request;
browser and device information;
screen information;
the referring page;
the page URL;
information indicating whether an advertising click identifier was present; and
the IP address used to transmit the request.

Google states that, when Analytics storage is denied, these pings do not contain Analytics cookie identifiers and that Google Analytics does not log or store the IP address.

If you consent to Analytics or Advertising cookies, the relevant Google tags may use cookies and send fuller measurement information in accordance with your selections.

6. Technologies and Providers We Use

The Website currently uses or may use the following providers and technologies:

Provider or technology	Purpose	Category
Magento / Adobe Commerce	Website sessions, customer accounts, shopping basket, checkout, form security, cache and Website functionality.	Strictly Necessary and Functional
Plumrocket Cookie Consent	Displaying the cookie consent interface and recording or applying cookie preferences.	Strictly Necessary
Google Tag Manager	Managing Website tags and applying consent settings. Tag Manager itself is used as a technical tag-management system; the classification of tags loaded through it depends on their purpose.	Strictly Necessary, Analytics or Advertising, depending on the tag
Google Analytics	Website analytics, usage measurement, performance analysis and modelling.	Analytics
Google Ads	Advertising measurement, conversion tracking, audience management and remarketing.	Advertising
Cloudflare	Website security, bot protection, performance and technical monitoring.	Strictly Necessary or Analytics, depending on the technology used
IP geolocation provider	Determining an approximate country or region for Website functionality, localisation, fraud prevention or other operational purposes.	Strictly Necessary or Functional, depending on the purpose
PayPal and other payment providers	Displaying payment functions, processing payments, preventing fraud and supporting checkout.	Strictly Necessary where requested by the user

The providers and technologies used may change as we update the Website or our service providers. We will review this policy and our cookie preference tool when material changes occur.

7. Cookies and Browser Storage Observed on Our Website

The following table describes cookies and browser-storage items currently used or observed on the Website. The exact duration may vary depending on browser settings, Website configuration and the provider concerned.

Name	Provider	Purpose	Category	Typical duration
form_key	RoboSavvy / Magento	Supports form and session security, including protection against unauthorised form submissions.	Strictly Necessary	Session or limited persistent duration
mage-cache-sessid	RoboSavvy / Magento	Controls the cleaning or invalidation of local Magento cache storage.	Strictly Necessary	Session or limited persistent duration
mage-cache-storage	RoboSavvy / Magento	Stores Website content and customer-section information locally to support Website performance and functionality.	Strictly Necessary	Session or limited persistent duration
mage-cache-storage-section-invalidation	RoboSavvy / Magento	Manages invalidation of locally stored Website sections.	Strictly Necessary	Session or limited persistent duration
mage-messages	RoboSavvy / Magento	Stores Website notifications and messages displayed to the user.	Strictly Necessary	Session or short duration
product_data_storage	RoboSavvy / Magento	Stores Product-related information required for Website functionality.	Functional	Browser storage until expiry or deletion
recently_viewed_product	RoboSavvy / Magento	Stores information about recently viewed Products.	Functional	Browser storage until expiry or deletion
recently_viewed_product_previous	RoboSavvy / Magento	Supports the recently viewed Products function.	Functional	Browser storage until expiry or deletion
recently_compared_product	RoboSavvy / Magento	Stores information about Products selected for comparison.	Functional	Browser storage until expiry or deletion
recently_compared_product_previous	RoboSavvy / Magento	Supports the Product comparison function.	Functional	Browser storage until expiry or deletion
cf_clearance	Cloudflare	Records successful completion of security or bot-management checks.	Strictly Necessary	Limited persistent duration set by Cloudflare
Google Analytics cookies, including _ga where set	Google	Distinguishes browser instances and measures Website activity after Analytics consent.	Analytics	As set by Google and shown in the cookie preference tool
Google Ads cookies and identifiers, where set	Google	Advertising measurement, conversion attribution, audience management and remarketing after Advertising consent.	Advertising	As set by Google and shown in the cookie preference tool

Some Website functions use local storage or session storage rather than traditional cookies. Removing or blocking these items may affect Website operation or preferences.

8. Your Cookie Choices

When you first visit the Website, our cookie consent interface allows you to:

accept all optional cookies;
reject optional cookies; or
manage available categories of cookies.

You may change or withdraw your consent at any time by opening the cookie settings available on our Website.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

Strictly necessary technologies cannot normally be disabled through the cookie preference tool because they are required to provide Website functions, security or services requested by the user.

9. Browser Controls

You may also use your browser settings to view, block or delete cookies and other stored Website data.

Blocking all cookies or clearing browser storage may:

sign you out of an account;
remove shopping-basket contents;
delete saved preferences;
prevent checkout or payment functions from operating correctly; or
affect other Website features.

Browser controls operate independently of our Website cookie preference tool.

10. Third-Party Services

Some cookies and similar technologies are operated by third parties. Those third parties may process information as independent controllers or processors, depending on the service and circumstances.

Their processing is also governed by their own privacy notices, cookie information and service terms.

We encourage users to review the privacy information made available by relevant third-party providers, including Google, Cloudflare and payment providers.

11. International Processing

Some cookie and technology providers may process information outside the United Kingdom.

Where personal data is transferred internationally, the transfer will be handled in accordance with applicable data protection legislation and the safeguards described in our Privacy Policy.

12. Changes to this Cookie Policy

We may update this Cookie Policy when:

we add or remove Website technologies;
providers change their cookies, purposes or durations;
we change our consent-management arrangements; or
legal or regulatory requirements change.

The current version will be published on our Website together with its last-updated date.

13. Contact Us

Questions or concerns about this Cookie Policy or our use of cookies and similar technologies may be sent to:

RoboSavvy Limited
5.2 Central House
1 Ballards Lane
London N3 1LQ
United Kingdom