Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the RoboSavvy Ltd website, online store, products and services. By accessing our website, placing an order or using our services, you agree to be bound by these Terms.

RoboSavvy Ltd may update these Terms from time to time to reflect changes in our business, products, services or applicable law. Any changes will apply only to future use of the website and future orders unless otherwise required by law. The latest version will always be published on this website.

 

0. Definitions

In these Terms and Conditions, the following definitions apply:

• "Company", "RoboSavvy", "we", "us" and "our" mean RoboSavvy Limited, a company registered in England and Wales under company number 05239169, trading as RoboSavvy.
• "Customer", "you" and "your" mean any individual, company, organisation or other legal entity purchasing Products or Services from RoboSavvy Ltd or using our Website.
• "Consumer" means a Customer acting for purposes wholly or mainly outside their trade, business, craft or profession, as defined by applicable UK consumer legislation.
• "Business Customer" means any Customer who is not a Consumer, including companies, sole traders, educational institutions, research organisations and public sector bodies.
• "Business Day" means any day other than a Saturday, Sunday or public holiday in England on which banks are open for business.
• "Website" means any website owned or operated by RoboSavvy Ltd, including https://robosavvy.com.
• "Products" means tangible goods, hardware, spare parts, equipment and other physical items supplied by RoboSavvy Limited.
• "Digital Content" means data produced and supplied in digital form, including software, firmware, licence keys, downloadable files and other electronic content supplied by RoboSavvy Limited.
• "Services" means any services supplied by RoboSavvy Ltd, including technical support, consultancy, engineering, repair, integration, training or any other professional services.
• "Order" means any request placed by a Customer to purchase Products or Services from RoboSavvy Ltd.
• "Contract" means the legally binding agreement formed between RoboSavvy Ltd and the Customer when an Order is accepted in accordance with these Terms.

 

1. Ordering

Orders may be placed through our online store at https://robosavvy.com/ or, where offered, by requesting a quotation by email or other approved written communication.

Customers are responsible for ensuring that all information provided when placing an order is complete and accurate, including billing details, delivery address, contact information and the products ordered.

After an order has been submitted, we will send an acknowledgement email confirming that we have received your order. This acknowledgement does not constitute acceptance of your order. A contract between you and RoboSavvy Ltd is formed only when we send you a dispatch confirmation or otherwise notify you that your order has been accepted.

While we make every reasonable effort to ensure that product descriptions, specifications, images, prices and availability are accurate, errors or omissions may occasionally occur. We reserve the right to correct any such errors at any time before accepting an order.

If an error materially affects your order, including an incorrect price, product description or availability, we may cancel the order before acceptance and provide a full refund of any amounts paid.

Each Order accepted by RoboSavvy Ltd constitutes a separate Contract unless we expressly agree otherwise in writing.

 

2. Payment

We accept a range of payment methods, which are displayed during checkout and may change from time to time. Available payment methods may include major credit and debit cards, digital wallets, bank transfers and other payment services supported by our authorised payment service providers.

Customers may select their preferred payment method during checkout or, where available, by contacting our sales team to arrange an alternative payment method. We are happy to assist with any questions regarding payment before an order is placed.

2.1 Currencies

Our primary trading currency is Pound Sterling (GBP). Depending on the payment method and availability, customers may also be offered the option to pay in other currencies.

Where prices are displayed in currencies other than GBP, exchange rates are provided for convenience only and may be updated periodically. The final amount charged may vary depending on your payment provider's exchange rate and any applicable fees.

2.2 Payment Methods

The payment methods available for a particular order will be displayed during checkout.

• Credit and debit card payments are processed securely by our authorised payment service providers.
• Digital wallet payments are processed in accordance with the terms of the relevant payment provider.
• Bank transfers may be accepted in one or more supported currencies. The appropriate bank account details will be provided on the invoice and order confirmation.
• Unless otherwise agreed, any bank charges, transfer fees or currency conversion costs are the responsibility of the customer.
• For international bank transfers, the Customer is responsible for all bank charges and transfer fees. The Customer must select the "OUR" payment instruction to ensure that we receive the full invoice amount. Transfers made using "SHA" or "BEN" instructions will not be considered as payment in full.

2.3 Payment Terms

2.3.1 Standard Terms

Unless otherwise agreed in writing, payment in full is required before goods are dispatched or services are provided.

Payment may be authorised or charged when an order is placed. If we are unable to fulfil all or part of an order, the customer will be notified and any payment received for unavailable goods or services will be refunded in accordance with our Refund Policy.

We will normally not dispatch goods until payment has been successfully authorised, received and cleared where applicable.

2.3.2 Business, Educational and Public Sector Customers

Subject to our prior approval, business customers, universities, schools, research institutions and public sector organisations may apply for alternative payment terms, including payment against an official Purchase Order or approved credit terms.

Any credit facilities or alternative payment terms are granted solely at RoboSavvy Ltd's discretion and may be withdrawn or amended at any time. We reserve the right to decline any request for payment terms other than our standard terms.

2.4 Retention of Title

Legal title to the Products shall remain with RoboSavvy Ltd until we have received payment in full (in cleared funds) for the Products and any other sums due to us under the relevant Contract.

Risk in the Products passes in accordance with Section 3 (Shipping and Delivery), but until legal title passes, the Customer shall keep the Products identifiable, properly stored and protected from damage.

2.5 Payment Verification

To help prevent fraud, comply with applicable laws and protect both our customers and RoboSavvy Ltd, we may request additional information to verify the identity of the customer, the payment method or the legitimacy of an order. This may include proof of identity, proof of address or additional payment verification.

If satisfactory verification cannot be completed, we reserve the right to delay, refuse or cancel the order and issue a refund where appropriate.

Customers may cancel an order before it has been dispatched, subject to the provisions of our Cancellation and Returns Policy.

2.6 Cryptocurrency Payments

Where cryptocurrency payments are accepted, orders will normally be processed once the transaction has received a sufficient number of blockchain confirmations.

Refunds for cryptocurrency payments will normally be made in GBP. Where a refund is made in cryptocurrency, the amount refunded will be calculated using the exchange rate applied by our authorised payment service provider at the time the refund is processed. Any applicable payment processing or blockchain network fees may be deducted where permitted by applicable law.

2.7 Late Payment (Business Customers Only)

For business customers only, RoboSavvy Ltd reserves the right to charge statutory interest and recover reasonable debt recovery costs and statutory compensation on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended from time to time.

  

3. Shipping and Delivery

We dispatch Products from our UK warehouse or, where agreed, directly from one of our authorised suppliers or manufacturers.

Available delivery methods, estimated delivery times and shipping charges are displayed during checkout or specified in the quotation for orders placed outside our online store.

Unless otherwise agreed in writing, we will arrange delivery using a courier or postal service selected by RoboSavvy Ltd or chosen by the Customer during checkout.

3.1 Dispatch

We aim to dispatch in-stock Products as quickly as reasonably possible. Orders received before our published daily dispatch cut-off time are normally dispatched on the same Business Day, although this is not guaranteed.

Orders received after the daily cut-off time, during weekends, or on public holidays will normally be processed on the next Business Day.

If any Product is unavailable or subject to an extended lead time, we will notify the Customer as soon as reasonably practicable and provide an updated estimated dispatch date where possible.

3.2 Delivery Services

Delivery is performed by independent courier or postal service providers. Delivery options available for each order depend on the destination, parcel size, value and the services available at the time of purchase.

Where tracking is available, tracking information will normally be provided once the order has been dispatched.

3.3 Delivery Times

Any delivery dates or transit times provided by RoboSavvy Ltd are estimates only and are not guaranteed unless expressly agreed in writing.

While we make every reasonable effort to dispatch and deliver orders promptly, delays may occur due to circumstances beyond our reasonable control, including courier delays, customs procedures, adverse weather conditions, industrial action or other unforeseen events.

Nothing in this section affects a Consumer's statutory rights where Products are not delivered within an agreed delivery period or, where no delivery period has been agreed, within 30 days after the Contract is formed.

3.4 Direct Shipment from Manufacturers

For certain Products, particularly those that are made to order, temporarily out of stock or subject to extended lead times, we may offer shipment directly from one of our authorised manufacturers or suppliers.

Where this option is available, the Customer will be informed before dispatch and may choose either direct shipment or to wait until the Products are available in our UK warehouse.

3.5 Customs, Import Duties and Taxes

Orders delivered outside the United Kingdom may be subject to customs clearance procedures, import duties, VAT, local taxes or other charges imposed by the destination country.

Unless expressly stated otherwise, all such charges are the responsibility of the Customer.

Customers are responsible for ensuring that the Products may legally be imported into the destination country and for complying with all applicable local laws and regulations.

3.6 Risk, Delivery and Lost Shipments

For Consumers, risk in the Products remains with RoboSavvy Limited until the Products come into the physical possession of the Consumer or a person identified by the Consumer to receive them, except where applicable law provides otherwise.

If a shipment to a Consumer is lost or is not delivered, RoboSavvy Limited will provide the remedy required by applicable law. The Consumer will not be required to pursue a claim directly against the delivery provider.

For Business Customers, unless otherwise agreed in writing, risk passes in accordance with the agreed delivery terms or any applicable Incoterm specified in the quotation, Order confirmation or invoice.

If a shipment is damaged or significantly delayed in transit, the Customer should notify RoboSavvy Limited as soon as reasonably possible so that we can investigate the matter with the delivery provider.

3.7 Customer Courier Accounts and Special Delivery Requests

At our discretion, Customers may request shipment using their own courier account or request alternative delivery services.

RoboSavvy Ltd reserves the right to apply reasonable administration or handling charges for such requests. Any applicable charges will be communicated before dispatch.

3.8 Free Shipping Promotions

From time to time RoboSavvy Ltd may offer free shipping promotions for qualifying orders.

Any eligibility criteria, minimum order values, geographical restrictions and applicable conditions will be displayed on our Website at the time of purchase.

Unless otherwise stated, free shipping promotions cannot be combined with other offers and do not apply to orders placed under approved credit terms, special quotations or custom shipping arrangements.

3.9 Partial Deliveries

Unless otherwise agreed, RoboSavvy Ltd reserves the right to make partial deliveries where this would avoid unnecessary delay. Where additional delivery charges apply, these will only be made with the Customer's prior agreement.

3.10 Failed Deliveries

If delivery cannot be completed because the Customer has provided incorrect delivery information, failed to accept delivery or failed to collect the shipment from the delivery provider, RoboSavvy Ltd reserves the right to recover any additional shipping, storage or return costs incurred.

  

4. Cancellations, Returns and Refunds

This section explains the rights of Customers to cancel an Order, return Products and receive a refund. Nothing in these Terms affects any statutory rights that Consumers may have under applicable UK law.

4.1 Cancellation Before Dispatch

An Order may be withdrawn at any time before it has been accepted by RoboSavvy Limited.

After an Order has been accepted, Consumers may cancel in accordance with their statutory rights and this Section 4.

Cancellation of an accepted Order by a Business Customer is subject to RoboSavvy Limited's prior written agreement. We may require the Business Customer to pay any reasonable costs already incurred in connection with special-order, customised or non-cancellable Products or Services.

4.2 Consumer Right to Cancel After Delivery

If you are a Consumer purchasing Products online or by other distance selling methods, you have the right to cancel your purchase within 14 days of receiving the Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise your right to cancel, you must notify RoboSavvy Ltd by email or other written communication before the cancellation period expires.

You must return the Products without undue delay and, in any event, within 14 days after notifying us of your decision to cancel.

Unless the Products are faulty, incorrectly supplied or otherwise required by law, the Customer is responsible for the cost of returning the Products.

4.3 Condition of Returned Products

Returned Products should be handled only as would reasonably be expected when inspecting them in a retail shop.

If returned Products show signs of use beyond what is necessary to establish their nature, characteristics or functioning, RoboSavvy Ltd reserves the right to reduce the refund to reflect any loss in value, as permitted by applicable law.

Customers should include the Order Number or proof of purchase when returning Products to assist with processing the return.

4.4 Discretionary Returns and Restocking Charges

Where RoboSavvy Ltd agrees, at its sole discretion, to accept the return of Products that are not faulty and are returned outside the Customer's statutory cancellation rights, we may apply a reasonable restocking charge.

Any such charge may take account of inspection, testing, repackaging, supplier handling charges, administrative costs or any reduction in the resale value of the returned Products.

Any applicable restocking charge will be communicated to the Customer before the return is authorised.

4.5 Products, Services and Digital Content Excluded from Cancellation

Where permitted by applicable law, the statutory right to cancel does not apply to:

• Products made to the Consumer's specifications or clearly personalised, including Products assembled, programmed or modified specifically in accordance with the Consumer's individual requirements.
• Services that have been fully performed after the Consumer expressly requested that performance begin during the cancellation period and acknowledged that the right to cancel would be lost once the Services had been fully performed.
• Digital Content not supplied on a tangible medium where supply began after the Consumer gave express consent and acknowledged that the right to cancel would be lost once supply began.
• Any other Products, Services or Digital Content for which applicable law expressly excludes the right to cancel.

If a Consumer expressly requests that Services begin during the statutory cancellation period and subsequently cancels before the Services have been fully performed, the Consumer may be required to pay a proportionate amount for the Services supplied up to the time of cancellation, where permitted by applicable law.

4.6 Faulty, Damaged or Incorrect Products

If Products are delivered damaged, faulty, incomplete or incorrect, Customers should notify RoboSavvy Ltd as soon as reasonably possible after delivery.

Where required by applicable law, RoboSavvy Ltd will repair, replace or refund faulty Products in accordance with the Consumer Rights Act 2015 and any applicable manufacturer warranty.

Nothing in these Terms limits or excludes the Customer's statutory rights relating to faulty goods.

4.7 Stock Availability

Whilst RoboSavvy Ltd makes every reasonable effort to maintain accurate stock information, Products may occasionally become unavailable after an Order has been placed.

If this occurs, we will inform the Customer as soon as reasonably practicable and offer one or more of the following options:

• Wait for the Product to become available.
• Receive a suitable alternative Product (where available and accepted by the Customer).
• Receive a partial refund for unavailable items.
• Cancel the Order and receive a full refund.

4.8 Return Authorisation

Before returning any Product, Customers should contact RoboSavvy Ltd to obtain return instructions and the appropriate return address.

Failure to obtain return authorisation may result in delays in processing the return or refund.

4.9 Refunds

Where a Consumer exercises a statutory right to cancel, RoboSavvy Limited will reimburse the price paid for the Products and the cost of the least expensive standard delivery method offered by us.

Any additional cost resulting from the Consumer choosing an enhanced or more expensive delivery method is not refundable unless required by applicable law.

For returned Products, reimbursement will be made without undue delay and no later than 14 days after we receive the returned Products or satisfactory evidence that they have been returned, whichever occurs first.

Reimbursement will be made using the same means of payment used for the original transaction unless the Consumer expressly agrees otherwise. No reimbursement fee will be charged.

Refunds to Business Customers and discretionary refunds will be processed in accordance with the terms agreed with the Customer.

 

5. Warranty and Technical Support

Nothing in this section limits or excludes any statutory rights that Consumers may have under the Consumer Rights Act 2015 or any other applicable UK legislation.

Unless otherwise stated, Products supplied by RoboSavvy Limited are new. Some Products may also benefit from a manufacturer's commercial warranty against defects in materials or workmanship. Any commercial warranty is provided in addition to, and does not replace or restrict, a Consumer's statutory rights.

Customers are encouraged to inspect and test Products as soon as reasonably practicable after delivery so that any issues can be reported promptly and resolved as quickly as possible.

5.1 Technical Support

5.1.1 Complimentary Technical Support

RoboSavvy Ltd provides complimentary initial technical support for Products purchased from us. This support is intended to assist Customers with installation, configuration, first use and basic troubleshooting.

Technical support may be provided by email, telephone, remote assistance or any other support channel made available by RoboSavvy Ltd.

Technical advice is provided in good faith based on the information available at the time. The Customer remains responsible for determining whether a Product is suitable for its intended application and for ensuring that it is installed, configured and operated safely and in accordance with the manufacturer's documentation and all applicable laws and regulations.

5.1.2 Advanced Technical Support and On-Site Services

Where a Customer requests engineering assistance, on-site support, training, commissioning, integration or other professional services beyond our standard technical support, such services may be provided subject to availability and charged at RoboSavvy Ltd's current professional service rates.

If a Product is found to be defective and covered by warranty, no inspection or repair charges will apply for work covered under that warranty.

5.2 Warranty Claims

If a Customer believes that a Product is faulty, they should stop using it where continued operation could cause further damage and contact RoboSavvy Ltd using the support channels published on our Website.

Customers should provide, where available:

• the Order Number;
• the Product serial number;
• a description of the fault;
• any photographs, videos or other information that may assist with diagnosis.

Our technical support team will make reasonable efforts to diagnose the issue remotely before requesting that a Product be returned for inspection.

Where appropriate, replacement parts, repair services or replacement Products may be provided in accordance with the applicable warranty.

5.3 Returns for Warranty Inspection or Repair

Where a Product needs to be returned for inspection, repair or replacement, RoboSavvy Ltd will provide return instructions and the appropriate return address.

Unless otherwise required by applicable law or agreed in writing, Customers are responsible for the cost of returning Products for warranty assessment. Where a warranty claim is accepted, RoboSavvy Ltd will normally cover the cost of returning the repaired or replacement Product to the Customer.

5.4 Warranty Exclusions

Unless otherwise required by applicable law, warranty coverage does not include faults or damage resulting from:

• accidental damage;
• misuse, abuse or negligence;
• incorrect installation or operation;
• failure to follow the manufacturer's instructions;
• operation outside the published specifications;
• incorrect supply voltage, reverse polarity or electrical overstress;
• unauthorised modification, repair or alteration of hardware or firmware;
• normal wear and tear;
• external causes beyond the Product's intended operating conditions.

Examples of damage not normally covered by warranty include, without limitation, broken gears resulting from mechanical overload, burnt electronic components caused by excessive voltage or incorrect wiring, and damage resulting from reverse polarity or unsuitable operating environments.

Warranty coverage may also exclude consumable items such as batteries, cutting tools, belts, lubricants, adhesives, 3D printing materials and other Products intended to be consumed or subject to normal wear during use.

Certain Products may be supplied with manufacturer-specific warranty conditions that provide additional rights or impose additional exclusions. Where applicable, those conditions will apply alongside these Terms.

5.5 Software and Digital Content

Products supplied with software, firmware or digital content may also be subject to separate licence agreements issued by the manufacturer or software provider.

Unless expressly stated otherwise, RoboSavvy Ltd does not warrant third-party software, open-source software or firmware beyond the rights provided by the applicable licence or by law.

5.6 Out-of-Warranty Repairs

Where a Product is found not to be covered by warranty, RoboSavvy Ltd may, at the Customer's request and where practical, provide a quotation for repair, replacement parts or other chargeable services before any work is undertaken.

  

6. Prices, Discounts and Promotions

All prices displayed on our Website are shown in the applicable currency and are subject to change without notice until an Order has been accepted by RoboSavvy Ltd.

Unless otherwise stated, prices exclude any applicable delivery charges, taxes, customs duties or import fees, which will be displayed separately where applicable.

6.1 Price Match Policy

From time to time, RoboSavvy Ltd may offer a Price Match Policy on selected Products.

Where available, Customers may request a price review before placing an Order by providing details of a comparable offer from another authorised retailer.

Price Match requests are assessed at RoboSavvy Ltd's discretion and may be subject to additional terms, including stock availability, supplier status, delivery costs, product condition and other commercial considerations.

6.2 Discounts, Promotions and Special Offers

Promotional prices, discounts and special offers apply only during the advertised promotional period and while stocks last, unless otherwise stated.

Discounts normally apply only to Products available for immediate purchase and may not apply to backorders, special-order Products or custom quotations.

Unless expressly stated, promotions cannot be combined with any other offer, discount code or promotional pricing.

Orders benefiting from promotional pricing may be subject to payment being received before the promotion expires.

6.3 Discount Codes

Discount codes may be subject to expiry dates, minimum order values, geographical restrictions, eligible Products or other promotional conditions.

Discount codes have no cash value and may not be transferred, exchanged or combined with other offers unless expressly permitted.

RoboSavvy Ltd reserves the right to withdraw or refuse the use of any discount code where misuse, fraud or a technical error is suspected.

6.4 Quotations

Unless otherwise stated, written quotations issued by RoboSavvy Ltd remain valid for 14 days from the date of issue.

After this period, prices, availability and delivery times may be revised without notice.

6.5 Pricing Errors

We make every reasonable effort to ensure that prices and Product information displayed on our Website are accurate. However, pricing or typographical errors may occasionally occur.

If we discover an error affecting an Order before it has been accepted, we reserve the right to correct the error, cancel the Order or contact the Customer to confirm whether they wish to proceed at the correct price.

If the Customer chooses not to proceed, any payment already received will be refunded in full using the original payment method.

  

7. Taxes, VAT and Import Charges

Taxes are applied in accordance with the laws and regulations applicable at the time of purchase.

7.1 UK VAT

Where applicable, UK Value Added Tax (VAT) will be charged at the prevailing rate in accordance with UK tax legislation.

Any VAT charged will be clearly shown during checkout or on the Customer's quotation and invoice.

7.2 International Orders

Orders delivered outside the United Kingdom may not be subject to UK VAT, depending on the destination country, the nature of the transaction and the applicable tax legislation.

Customers are responsible for providing accurate billing and delivery information to allow the correct tax treatment to be applied.

7.3 Import Duties, Customs Charges and Local Taxes

Orders shipped internationally may be subject to customs clearance procedures, import duties, local taxes, handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise, all such charges are the responsibility of the Customer and are not included in the Product price or shipping charges.

Customers are responsible for ensuring that the Products may legally be imported into the destination country and for complying with all applicable customs, import and regulatory requirements.

If a Customer refuses delivery or refuses to pay any applicable import duties, taxes, customs charges or other mandatory fees, and the shipment is returned to RoboSavvy Ltd, we reserve the right, where permitted by applicable law, to deduct any shipping costs, return shipping costs, customs charges, storage fees, administrative costs or other reasonable expenses incurred before issuing any refund.

7.4 Changes to Tax Legislation

Tax laws and international trade regulations may change from time to time. RoboSavvy Ltd reserves the right to apply the tax treatment required by the legislation in force at the time an Order is accepted.

  

8. Product Use

Products supplied by RoboSavvy Ltd are intended for research, education, prototyping, product development, industrial automation and other lawful applications, unless otherwise specified by the manufacturer.

The Customer is solely responsible for determining whether a Product is suitable for its intended application and for ensuring that it is installed, configured and operated safely in accordance with the manufacturer's documentation, applicable laws, regulations and recognised industry practices.

Many Products supplied by RoboSavvy Ltd are components or subassemblies intended for integration into larger systems. Unless expressly stated otherwise, they are not complete end-user products.

The Customer is responsible for ensuring that any completed system, machine or installation complies with all applicable safety, regulatory and legal requirements before it is placed into service.

Unless expressly stated by the manufacturer, Products are not designed, certified or warranted for use in life-support systems, medical devices, safety-critical systems, aerospace, military applications or any application where failure could result in personal injury, loss of life or significant property damage.

The Customer is responsible for obtaining any licences, approvals, certifications or regulatory authorisations required for the installation, integration or use of the Products in their intended application.

RoboSavvy Ltd shall not be responsible for any loss or damage arising from the use of a Product outside its intended purpose or outside the manufacturer's published specifications.

Nothing in this Section excludes or limits any obligation or liability of RoboSavvy Limited that cannot lawfully be excluded or limited, or affects a Consumer's statutory rights.

  

9. Limitation of Liability

Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited under applicable law, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• liability under Part I of the Consumer Protection Act 1987;
• breach of a Consumer's statutory rights to the extent that such liability cannot lawfully be excluded or limited; or
• any other liability which cannot lawfully be excluded or limited.

9.1 Product Suitability

Customers are responsible for reviewing the relevant Product information and determining whether a Product is generally suitable for their intended application before purchase and use.

Nothing in this section affects a Consumer's statutory rights, including where a Consumer makes a particular purpose known to RoboSavvy Ltd and reasonably relies on our skill or judgement when selecting the Product.

For Business Customers, unless RoboSavvy Ltd expressly confirms suitability for a particular application in writing, we do not warrant that a Product will be suitable for the Business Customer's particular application, project or intended outcome.

9.2 Technical Advice

Technical advice, recommendations, application guidance and other assistance are provided in good faith based on the information made available to us at the time.

Unless expressly agreed in writing as part of a separate professional Service, general technical advice does not constitute a design service, engineering approval, safety assessment, regulatory assessment or certification of the Customer's application or completed system.

The Customer remains responsible for independently verifying the suitability, safety and compliance of any Product, design, software, firmware or completed system before it is deployed or placed into service.

Nothing in this section excludes or limits RoboSavvy Ltd's liability for failing to exercise reasonable care and skill in providing Services, or any other liability which cannot lawfully be excluded or limited.

9.3 Liability to Consumers

This Section 9.3 applies only where the Customer is a Consumer.

RoboSavvy Ltd is responsible for loss or damage suffered by a Consumer that is a foreseeable result of our breach of the Contract or our failure to exercise reasonable care and skill.

Loss or damage is foreseeable if it was an obvious consequence of our breach or if, when the Contract was formed, both RoboSavvy Ltd and the Consumer knew that it might occur.

RoboSavvy Ltd is not responsible for loss or damage that was not foreseeable, was not caused by our breach, or, to the extent applicable, was caused or increased by the Consumer's misuse of a Product or failure to follow the manufacturer's instructions or any clear and reasonable instructions provided by RoboSavvy Ltd.

Because a Consumer purchases Products or Services wholly or mainly for purposes outside their trade, business, craft or profession, RoboSavvy Ltd is not liable to a Consumer for business losses, including loss of profit, loss of revenue, loss of business, loss of production, loss of contracts, loss of business opportunity or business interruption.

The financial caps set out in Section 9.4 apply only to Business Customers and do not apply to Consumers.

9.4 Liability to Business Customers

This Section 9.4 applies only where the Customer is a Business Customer.

Subject to the liabilities listed at the beginning of this Section 9, RoboSavvy Limited shall not be liable to a Business Customer, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, for any of the following losses, whether direct or indirect:

• loss of profit;
• loss of revenue;
• loss of sales or business;
• loss of contracts or business opportunities;
• loss of production;
• loss of anticipated savings;
• loss or corruption of data;
• loss of goodwill;
• business interruption; or
• any indirect or consequential loss.

Where a different liability cap is expressly agreed in writing in a quotation, Order confirmation, statement of work or other document incorporated into the Contract, that agreed cap shall apply only to the category of liability expressly identified in that document.

Except for liability to which the Property Damage Cap below applies, and if no different liability cap has been expressly agreed, RoboSavvy Limited's total aggregate liability to the Business Customer arising out of or in connection with the relevant Contract, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, shall not exceed the total amount paid or payable by the Business Customer under that Contract, excluding VAT (the "General Liability Cap").

The General Liability Cap does not apply to physical loss of or damage to tangible property, other than loss of or damage to the Product itself, caused by RoboSavvy Limited's negligence or by a defective Product for which RoboSavvy Limited is legally responsible.

Subject always to the liabilities listed at the beginning of this Section 9, RoboSavvy Limited's total aggregate liability to a Business Customer for such physical loss of or damage to tangible property shall not exceed £2,000,000 in respect of any one event or series of connected events and shall not exceed £2,000,000 in aggregate arising out of or in connection with the relevant Contract (the "Property Damage Cap").

All claims arising from the same event or series of connected events shall be treated as a single claim for the purposes of the Property Damage Cap.

A different Property Damage Cap shall apply only where the applicable quotation, statement of work or other document incorporated into the Contract expressly states that it replaces the Property Damage Cap set out in these Terms.

Paid consultancy, engineering, design, programming, commissioning, integration or other professional Services will be supplied only where their scope has been agreed in a written quotation or statement of work.

Any separate liability cap stated in the applicable quotation or statement of work shall apply to liability arising from those professional Services. If no separate professional Services cap is stated, the General Liability Cap shall apply, except that the Property Damage Cap shall continue to apply to physical loss of or damage to tangible property unless the applicable quotation or statement of work expressly provides otherwise.

9.5 Third-Party Products

Many Products supplied by RoboSavvy Ltd are designed and manufactured by third parties.

RoboSavvy Ltd does not assume the obligations of a third-party manufacturer merely by reselling its Products. However, nothing in this section excludes or limits any obligation or liability imposed on RoboSavvy Ltd by applicable law, including any obligation or liability arising from our role as seller, importer or distributor where applicable.

Nothing in this section excludes or limits liability arising from RoboSavvy Ltd's own descriptions, representations, modifications, technical advice, negligence or Services.

9.6 Customer Systems

Unless expressly agreed otherwise in writing, the Customer is responsible for integrating Products into its equipment, software, machinery or systems and for verifying the safety and compatibility of that integration.

The Customer remains responsible for ensuring that any completed system complies with all applicable legal, regulatory and safety requirements before it is deployed or placed into service.

RoboSavvy Ltd is not responsible for validating, certifying or approving the Customer's completed system, machine or installation unless expressly agreed in writing as part of a separate professional Service.

Nothing in this section excludes or limits liability arising from a Product failing to conform to the Contract, from Services that RoboSavvy Ltd has expressly agreed to perform, from RoboSavvy Ltd's negligence, or from any other liability which cannot lawfully be excluded or limited.

9.7 Events Beyond Our Control

Events and circumstances beyond our reasonable control are addressed in Section 13 (Force Majeure). Nothing in that section affects any mandatory rights or remedies available to Consumers under applicable law.

  

10. Intellectual Property

All intellectual property rights in the Website, including its design, text, graphics, logos, photographs, videos, software, downloads, documentation and other content, are owned by or licensed to RoboSavvy Ltd unless otherwise stated.

Nothing in these Terms or in any Contract transfers to the Customer any intellectual property rights belonging to RoboSavvy Ltd or to any third-party manufacturer, supplier or licensor.

10.1 Product Intellectual Property

Products supplied by RoboSavvy Ltd may incorporate patents, copyrights, trademarks, trade secrets, software, firmware or other intellectual property belonging to their respective manufacturers or licensors.

The Customer receives only those rights necessary to use the Product in accordance with its intended purpose, the applicable licence terms and applicable law. The purchase of a Product does not otherwise grant the Customer any right to copy, distribute, modify or reverse engineer protected intellectual property except where expressly permitted by the applicable licence terms or by law.

10.2 Website Content

Customers may access and use the Website solely for lawful personal or business purposes related to purchasing Products or obtaining information about our Products and Services.

Without our prior written consent, Customers must not reproduce, distribute, publish, modify, create derivative works from or commercially exploit any content from the Website, except where permitted by applicable law.

10.3 Trademarks

All trademarks, service marks, trade names, logos and brand names displayed on the Website are the property of their respective owners.

Nothing contained on the Website grants any licence or right to use any trademark without the prior written permission of the relevant owner.

10.4 Open-Source Software

Some Products may include or be supplied with open-source software or other third-party software that is licensed under separate licence terms.

Where applicable, the use of such software is governed by the relevant licence agreement and not by these Terms.

10.5 Feedback

If a Customer voluntarily provides RoboSavvy Ltd with suggestions, comments, ideas or other feedback relating to our Products or Services, RoboSavvy Ltd may use that feedback without restriction and without any obligation to provide compensation, unless otherwise agreed in writing.

If a Customer voluntarily provides RoboSavvy Limited with non-confidential suggestions, comments, ideas or other feedback relating to our Products or Services, RoboSavvy Limited may use that feedback without restriction and without any obligation to provide compensation, unless otherwise agreed in writing.

  

11. Export Control and Sanctions

The Customer is responsible for ensuring that the purchase, export, import, transfer, possession and use of any Products comply with all applicable export control laws, sanctions regulations and import requirements in the relevant jurisdictions.

RoboSavvy Ltd may refuse, suspend or cancel any Order where we reasonably believe that completing the transaction would breach applicable export control laws, trade sanctions or other legal or regulatory requirements.

Nothing in this section relieves RoboSavvy Limited of any obligations that apply directly to us under applicable export control, sanctions or trade compliance laws.

11.1 Export Restrictions

Some Products may be subject to export control regulations or restrictions imposed by the United Kingdom or other applicable jurisdictions.

The Customer agrees not to export, re-export, transfer or otherwise supply any Product in breach of applicable export control legislation or sanctions.

11.2 Sanctions Compliance

The Customer confirms that they are not purchasing Products on behalf of, or for delivery to, any person, organisation or country that is subject to applicable trade sanctions where such transaction would be prohibited by law.

RoboSavvy Ltd reserves the right to carry out reasonable compliance checks where required by law and may request additional information before accepting or fulfilling an Order.

11.3 End Use

Where required by applicable law, RoboSavvy Ltd may request information regarding the intended end use or end user of certain Products before accepting an Order.

The Customer agrees to provide accurate information where such requests are made and acknowledges that RoboSavvy Ltd may decline to supply Products where the required information is not provided or where the proposed transaction would be unlawful.

  

12. Privacy and Data Protection

RoboSavvy Ltd processes personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and any other applicable privacy laws.

Information about how we collect, use, store and protect personal data is available in our Privacy Policy, which forms a separate document and is available on our Website.

12.1 Customer Information

Customers are responsible for ensuring that any personal information provided to RoboSavvy Ltd is accurate, complete and kept up to date.

12.2 Business Communications

RoboSavvy Ltd may contact Customers regarding Orders, quotations, warranty claims, technical support, account administration or other matters necessary to perform our Contract or comply with legal obligations.

Where required by law, marketing communications will only be sent where the Customer has provided the necessary consent or where another lawful basis applies. Customers may unsubscribe from marketing communications at any time.

12.3 Cookies

Our Website may use cookies and similar technologies to improve functionality, security, analytics and user experience.

Further information about our use of cookies can be found in our Cookie Policy or within our Privacy Policy, where applicable.

  

13. Force Majeure

RoboSavvy Ltd shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms or any Contract where such delay or failure results from events or circumstances beyond our reasonable control.

Such events may include, without limitation:

• acts of God, flood, fire, earthquake or other natural disasters;
• epidemics, pandemics or public health emergencies;
• war, armed conflict, terrorism, civil unrest or riots;
• industrial disputes, strikes or labour shortages;
• interruptions to transportation, utilities or communications networks;
• shortages of materials, components or energy supplies;
• supplier or manufacturer failures beyond our reasonable control;
• cybersecurity incidents or failures of information technology systems;
• government action, legislation, sanctions, export restrictions or other regulatory measures; or
• any other event beyond our reasonable control.

Where such an event occurs, RoboSavvy Ltd shall be entitled to a reasonable extension of time to perform its obligations.

If the Force Majeure event continues for an extended period and substantially prevents performance of the Contract, either party may terminate the affected Contract by giving written notice to the other. Any refund or payment obligations following such termination shall be determined in accordance with applicable law and these Terms.

RoboSavvy Limited will notify the affected Customer as soon as reasonably practicable after becoming aware of a Force Majeure event and will take reasonable steps to minimise its effect on performance of the Contract.

Nothing in this section affects a Consumer's statutory rights, including any rights relating to delivery, cancellation or refunds.

  

14. General Provisions

14.1 Entire Agreement (Business Customers Only)

These Terms, together with any documents expressly referred to within them, constitute the entire agreement between RoboSavvy Ltd and the Customer in relation to the purchase of Products and Services and supersede any previous agreements, understandings or representations relating to the same subject matter.

Nothing in this section excludes or limits liability for fraud or fraudulent misrepresentation.

14.2 Order of Precedence (Business Customers Only)

Unless expressly agreed otherwise in writing by RoboSavvy Ltd, these Terms shall prevail over any terms or conditions contained in or referred to by the Customer's purchase order, acknowledgement, correspondence or other document.

The submission of an Order or Purchase Order by the Customer shall not vary or replace these Terms unless RoboSavvy Ltd has expressly agreed to such variation in writing.

14.3 Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

14.4 No Waiver

If RoboSavvy Ltd delays or fails to enforce any right or provision under these Terms, this shall not constitute a waiver of that right or of any other rights available to us.

14.5 Assignment

RoboSavvy Ltd may assign, transfer, subcontract or otherwise deal with its rights and obligations under these Terms, provided that doing so does not adversely affect the Customer's statutory rights.

The Customer may not assign, transfer or otherwise dispose of any rights or obligations under these Terms without the prior written consent of RoboSavvy Ltd.

14.6 Third-Party Rights

Except where expressly stated otherwise, a person who is not a party to a Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

14.7 Electronic Communications

The Customer agrees that communications relating to Orders, Contracts, invoices, quotations, notices and other information may be provided electronically where permitted by applicable law.

14.8 Changes to these Terms

RoboSavvy Ltd may update these Terms from time to time to reflect changes in our Products, Services, business operations or applicable laws.

Any revised Terms will apply to Orders placed after the revised version has been published on our Website, unless otherwise required by applicable law.

  

15. Governing Law and Jurisdiction

These Terms and any Contract between RoboSavvy Ltd and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

15.1 Business Customers

Where the Customer is a Business Customer, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or any Contract.

15.2 Consumers

Nothing in these Terms affects any mandatory rights that a Consumer may have under the laws of their country of residence where such rights cannot lawfully be excluded.

If the Customer is a Consumer, they may also have the right to bring legal proceedings in the courts of their country of residence where required by applicable law.

15.3 Alternative Dispute Resolution

If a dispute arises, RoboSavvy Ltd encourages Customers to contact us first so that we can attempt to resolve the matter promptly and amicably.

Nothing in this section prevents either party from exercising any legal rights or remedies available under applicable law.

  

16. About RoboSavvy Ltd

RoboSavvy Ltd is a company registered in England and Wales under Company Registration Number 05239169.

Our registered VAT number is GB893592961.

RoboSavvy Ltd specialises in the distribution of robotics, automation, electronics, additive manufacturing, CNC equipment and related technologies. We also provide technical support, consulting, engineering and training services.

  

17. Contact Us

If you have any questions about these Terms, your Order or our Products and Services, you may contact RoboSavvy Ltd using the contact details published below.

Registered Office:
5.2 Central House
1 Ballards Lane
London N3 1LQ
United Kingdom

Please do not return Products to the above address unless you have first received return instructions from RoboSavvy Ltd.

Email: [email protected]
Telephone: +44 (0) 20 7183 7505

Business Hours: Monday to Friday, 9:00 am to 6:00 pm (UK time), excluding public holidays.

We aim to respond to enquiries as promptly as reasonably practicable.

Last updated: 24 July 2026