Privacy Policy

This Privacy Policy explains how RoboSavvy Limited collects, uses, shares and protects personal data when you visit our Website, create an account, place an Order, request a quotation, contact us or use our Products and Services.

We are committed to handling personal data fairly, lawfully and transparently in accordance with applicable data protection legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018, the Data (Use and Access) Act 2025 and the Privacy and Electronic Communications Regulations 2003, in each case as amended from time to time.

This Privacy Policy should be read together with our Terms and Conditions and our Cookie Policy.

 

1. Who We Are

RoboSavvy Limited is a company registered in England and Wales under company number 05239169, trading as RoboSavvy.

For the purposes of applicable data protection legislation, RoboSavvy Limited is generally the controller of the personal data described in this Privacy Policy. This means that we determine why and how that personal data is processed.

Registered office:
5.2 Central House
1 Ballards Lane
London N3 1LQ
United Kingdom

Privacy contact: [email protected]

Phone: +44 207 183 7505

If no dedicated privacy email address is available, you may contact us at [email protected] and mark your message for the attention of the Privacy Team.

 

2. Personal Data We Collect

The personal data we collect depends on how you interact with us.

2.1 Identity and Contact Data

This may include:

• your name;
• job title;
• company or organisation name;
• billing and delivery addresses;
• email address;
• telephone number; and
• other contact details you provide to us.

2.2 Account Data

If you create an account, we may collect:

• your account username or email address;
• an encrypted or hashed version of your password;
• saved addresses;
• preferences;
• wish lists and shopping-cart information;
• Order history; and
• account activity and security information.

You are responsible for keeping your account details accurate and for protecting the confidentiality of your login credentials.

2.3 Order and Transaction Data

This may include:

• Products, Services or Digital Content ordered;
• Order number and date;
• quotation and Purchase Order information;
• prices, discounts and currencies;
• billing and delivery information;
• delivery status and tracking information;
• invoices, credit notes and refunds;
• VAT and tax information;
• returns, cancellations and warranty history; and
• communications relating to the transaction.

2.4 Payment and Financial Data

Payments may be processed by authorised banks, payment service providers, digital wallet providers or other financial service providers.

Depending on the payment method, we may receive or process:

• payment status;
• transaction references;
• billing name and address;
• payment method type;
• limited card information, such as card type and the final digits of a card number;
• bank-transfer information;
• credit-account or payment-term information; and
• fraud-prevention and payment-verification results.

We do not normally receive or store complete payment-card details where payment is processed directly by an authorised payment service provider.

2.5 Support, Warranty and Communications Data

When you contact us or request support, we may collect:

• the contents of emails, messages and support requests;
• telephone or meeting notes;
• Product serial numbers;
• technical information relating to a Product or system;
• photographs, videos, log files or diagnostic information you provide;
• repair, return and warranty information;
• feedback, survey responses and complaints; and
• other information you choose to provide.

Please avoid sending personal data that is not necessary for us to deal with your enquiry. If diagnostic files, photographs or videos contain personal data belonging to another person, you should ensure that you are authorised to provide that information to us.

2.6 Technical and Usage Data

When you access our Website, we may collect:

• IP address;
• browser type and version;
• device type and operating system;
• language and time-zone settings;
• pages visited and links selected;
• referring website or source;
• session, shopping-cart and account activity;
• cookie and similar technology identifiers;
• approximate location derived from an IP address;
• security events and access logs; and
• information about how you interact with our Website and communications.

2.7 Marketing and Preference Data

This may include:

• your marketing preferences;
• communication preferences;
• interests inferred from your purchases or Website activity;
• email delivery, opening and interaction information, where permitted;
• records of consent; and
• records of requests not to receive marketing.

2.8 Compliance and Verification Data

Where reasonably necessary, we may collect information to:

• verify identity, address or payment details;
• prevent fraud and misuse;
• assess requests for credit or alternative payment terms;
• comply with tax, accounting and legal obligations;
• perform export-control and sanctions checks;
• confirm the intended end user or end use of certain Products; or
• establish, exercise or defend legal claims.

This may include identification documents, company-registration information, proof of address, end-user information and information obtained from public registers, fraud-prevention services or sanctions-screening sources.

 

3. How We Collect Personal Data

We collect personal data:

• directly from you when you create an account, place an Order, request a quotation, contact us, subscribe to marketing or request support;
• automatically when you use our Website, through cookies, logs and similar technologies;
• from payment, fraud-prevention and identity-verification providers;
• from delivery and logistics providers;
• from manufacturers, suppliers or repair partners where necessary to deal with an Order, warranty claim or technical enquiry;
• from your employer or organisation where it places an Order or communicates with us on your behalf;
• from public registers, sanctions lists and other lawful public sources; and
• from professional advisers, authorities or other parties involved in a dispute, complaint or legal matter.

 

4. How and Why We Use Personal Data

We only process personal data where we have a lawful basis for doing so.

4.1 Managing Accounts, Orders and Contracts

We use personal data to:

• create and administer customer accounts;
• process Orders and quotations;
• verify availability and pricing;
• accept and process payments;
• issue invoices and credit notes;
• arrange delivery;
• provide Products, Services and Digital Content;
• process cancellations, returns and refunds; and
• communicate about a Contract.

Lawful bases: performance of a contract, taking steps at your request before entering into a contract, compliance with legal obligations and our legitimate interests in managing customer relationships and business transactions.

4.2 Delivery and International Trade

We use personal data to:

• arrange and track deliveries;
• prepare customs and shipping documentation;
• manage failed or returned deliveries;
• comply with import and export requirements;
• conduct sanctions and export-control checks; and
• confirm an end user or intended end use where necessary.

Lawful bases: performance of a contract, compliance with legal obligations and our legitimate interests in delivering Products and managing international trade risks.

4.3 Payments, Credit and Fraud Prevention

We use personal data to:

• process and verify payments;
• prevent fraudulent transactions and account misuse;
• protect customers and our business;
• assess applications for credit or alternative payment terms;
• recover overdue amounts; and
• comply with financial, accounting and legal requirements.

Lawful bases: performance of a contract, compliance with legal obligations and our legitimate interests in preventing fraud, protecting our systems and recovering amounts properly due to us.

4.4 Customer Service, Technical Support and Warranty

We use personal data to:

• respond to questions and enquiries;
• provide technical support;
• diagnose Product issues;
• administer warranty and repair requests;
• communicate with manufacturers, suppliers and repair partners where necessary;
• manage complaints; and
• improve our support processes.

Lawful bases: performance of a contract, compliance with legal obligations and our legitimate interests in providing effective customer service, protecting Product safety and improving our Products and Services.

4.5 Website Operation, Security and Improvement

We use technical and usage data to:

• operate and maintain the Website;
• remember shopping carts, account sessions and preferences;
• detect and prevent security threats, fraud and misuse;
• diagnose technical problems;
• measure Website performance;
• understand how visitors use the Website; and
• improve Website functionality and user experience.

Lawful bases: our legitimate interests in operating a secure, effective and commercially useful Website, and consent where required for cookies or similar technologies.

4.6 Marketing

Where permitted by law, we may use your contact details and information about your relationship with us to send information about Products, Services, promotions or events that may be relevant to you.

We may send electronic marketing:

• where you have given consent;
• where the law permits us to market similar Products or Services to an existing customer and you were given an appropriate opportunity to opt out; or
• to business contacts where otherwise permitted by applicable law.

You may unsubscribe at any time by using the unsubscribe link in a marketing message or by contacting us.

We will continue to retain limited suppression information where necessary to ensure that we respect your request not to receive further marketing.

Lawful bases: consent or our legitimate interests in promoting our business, as applicable. Electronic marketing is also subject to the Privacy and Electronic Communications Regulations.

4.7 Legal, Regulatory and Business Administration

We may use personal data to:

• maintain accounting, tax and business records;
• comply with court orders, legal requirements and regulatory requests;
• establish, exercise or defend legal claims;
• manage insurance matters;
• protect our rights, property and personnel;
• conduct audits and internal investigations;
• manage a sale, merger, restructuring or transfer of all or part of our business; and
• enforce our Terms and Conditions.

Lawful bases: compliance with legal obligations and our legitimate interests in managing, protecting and developing our business.

 

5. Our Legitimate Interests

Where we rely on legitimate interests, we consider whether the processing is necessary and whether those interests are overridden by your rights and interests.

Our legitimate interests may include:

• operating and improving our business and Website;
• providing customer service and technical support;
• protecting customers, systems and transactions from fraud and security threats;
• understanding how our Products and Services are used;
• maintaining accurate business records;
• recovering debts;
• promoting our Products and Services where permitted by law;
• protecting Product safety;
• managing legal and commercial risks; and
• establishing, exercising or defending legal claims.

You may contact us for further information about a legitimate-interest assessment relevant to your personal data.

 

6. When You Must Provide Personal Data

Some personal data is necessary for us to enter into or perform a Contract, process a payment, deliver an Order, comply with legal requirements or respond to a warranty or support request.

If you do not provide information that is reasonably required, we may be unable to:

• create or maintain an account;
• accept or fulfil an Order;
• offer credit or alternative payment terms;
• deliver Products;
• provide support or Services;
• process a return, refund or warranty claim; or
• complete legally required compliance checks.

 

7. Who We Share Personal Data With

We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

These recipients may include:

• e-commerce, hosting, cloud infrastructure and Website-support providers;
• customer relationship management and email communication providers;
• payment processors, banks, digital wallet providers and financial institutions;
• fraud-prevention, identity-verification and sanctions-screening providers;
• delivery, freight, postal, fulfilment and customs providers;
• manufacturers, suppliers, distributors and authorised repair partners;
• IT, security, backup and technical service providers;
• analytics and advertising providers, where permitted and subject to applicable cookie or consent requirements;
• accountants, auditors, insurers, solicitors and other professional advisers;
• debt-recovery and credit-management providers;
• tax, customs, law-enforcement, regulatory and other public authorities where disclosure is required or permitted by law;
• our affiliated companies where necessary for legitimate business purposes and legally permitted; and
• potential purchasers, investors or advisers involved in a corporate transaction, subject to appropriate confidentiality protections.

Some third parties act as processors and may only use personal data on our documented instructions. Other third parties, such as banks, payment providers, delivery providers, authorities and certain manufacturers, may act as independent controllers for their own lawful purposes.

We do not sell personal data.

 

8. Payment Processing and Fraud Prevention

Payment providers may process personal data under their own privacy policies and security requirements. Customers should review the information made available by the applicable payment provider during checkout.

We and our service providers may use automated tools and risk indicators to identify potentially fraudulent, unauthorised or unlawful transactions.

A transaction may be delayed, referred for manual review, rejected or cancelled where we reasonably believe that further verification is required or that completing the transaction would expose a customer, RoboSavvy Limited or another person to fraud or legal risk.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals without appropriate safeguards or where doing so would be unlawful. Where such processing is introduced, we will provide any additional information required by law.

 

9. International Transfers

Some of our suppliers or service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take steps required by applicable law to ensure that it remains appropriately protected. Depending on the destination and circumstances, these measures may include:

• transfers to countries or recipients covered by UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to the European Commission's standard contractual clauses;
• other safeguards permitted by applicable data protection legislation; and
• additional contractual, technical or organisational protections where appropriate.

You may contact us for further information about the safeguards relevant to a particular transfer of your personal data.

 

10. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, accounting, tax, insurance and reporting requirements.

When deciding how long to retain personal data, we consider:

• the nature and sensitivity of the information;
• the purpose for which it is used;
• the duration of our relationship with you;
• Product warranty and support periods;
• applicable limitation periods;
• tax, accounting and regulatory obligations;
• the risk of harm from unauthorised use or disclosure; and
• whether the information can be anonymised.

Our usual retention approach is as follows:

• Account information: for as long as the account remains active and for a reasonable period afterwards.
• Orders, invoices, payments and tax records: normally for up to six years after the end of the relevant transaction or accounting period, or longer where required by law.
• Quotations and pre-contract communications: for a reasonable period after the quotation expires or the enquiry is closed.
• Warranty, repair and support records: for the applicable warranty or support period and for a reasonable period afterwards, taking account of potential legal claims and Product-safety requirements.
• Fraud-prevention and verification records: for as long as reasonably necessary to prevent fraud, resolve disputes and comply with legal obligations.
• Marketing records: while you remain subscribed or while we otherwise have a lawful basis to send marketing. Suppression records may be retained for longer to ensure that an opt-out continues to be respected.
• Website security logs: for a limited period appropriate to security monitoring, investigation and system integrity.
• Complaints and legal claims: for as long as necessary to investigate and resolve the matter and to establish, exercise or defend legal rights.

We may retain anonymised information indefinitely where it can no longer reasonably be linked to an identifiable person.

 

11. Cookies and Similar Technologies

Our Website uses cookies and similar storage and access technologies. These may include tracking pixels, local storage, software development kits and other technologies that store information on, or access information from, a user's device.

We may use these technologies to:

• provide functions necessary for the Website and checkout to operate;
• maintain security and prevent fraud;
• remember shopping carts, sessions and preferences;
• measure Website usage and performance;
• understand how visitors interact with the Website; and
• support marketing and advertising where permitted.

Technologies that are not strictly necessary will only be used where we have an appropriate lawful basis and, where required, after you have made a valid choice through our cookie-management tool.

You can review or change your preferences using the cookie settings made available on our Website. Withdrawing consent does not affect processing that took place before consent was withdrawn.

Further information, including the technologies used, their purposes, providers and durations, is available in our Cookie Policy and cookie-preference tool.

 

12. Marketing Communications

You may ask us to stop sending marketing communications at any time by:

• selecting the unsubscribe link in an email;
• changing the relevant account preference, where available; or
• contacting us using the details in this Privacy Policy.

Opting out of marketing will not prevent us from sending service communications that are necessary to administer an account, Order, Contract, payment, delivery, warranty claim, support request or legal matter.

If you represent a Business Customer, we may continue to contact you about business matters that are not direct marketing or where marketing communication is otherwise permitted by law.

 

13. Security

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include, as appropriate:

• access controls and authentication;
• encryption in transit and, where appropriate, at rest;
• security monitoring and logging;
• backups and resilience measures;
• staff access restrictions and confidentiality obligations;
• supplier due diligence and contractual protections;
• payment-processing security controls; and
• incident-response procedures.

No system or method of transmission is completely secure. You should use a unique and confidential password, keep account credentials secure and contact us promptly if you suspect unauthorised account activity.

 

14. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Be informed about how your personal data is collected and used.
• Access the personal data we hold about you and receive related information.
• Rectify inaccurate or incomplete personal data.
• Request erasure of personal data in certain circumstances.
• Restrict processing in certain circumstances.
• Object to processing based on legitimate interests and to direct marketing.
• Request data portability for certain information processed by automated means on the basis of consent or contract.
• Withdraw consent at any time where processing is based on consent.
• Request safeguards relating to automated decision-making where applicable.
• Complain about how we process your personal data.

These rights are not absolute and may be subject to legal conditions or exemptions.

We will not normally charge a fee for responding to a valid rights request. We may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive, where permitted by law.

We may request information reasonably necessary to verify your identity and protect personal data from unauthorised disclosure.

We aim to respond without undue delay and within the period required by applicable law. In some cases, the response period may be extended where a request is complex or multiple requests have been made. Where applicable, we will tell you about the extension and the reasons for it.

To exercise a right, contact us using the details in Section 1.

 

15. Right to Object

You have an absolute right to object to the use of your personal data for direct marketing.

You may also object to processing based on our legitimate interests. If you do so, we will stop the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.

 

16. Data Protection Complaints

If you are concerned about how we have used your personal data, please contact us first so that we can investigate and attempt to resolve the matter.

You may make a data protection complaint using the contact details in Section 1. Please provide enough information for us to understand:

• the personal data or processing activity concerned;
• what you believe has gone wrong;
• the outcome you are seeking; and
• any supporting information that may assist our investigation.

We will acknowledge a data protection complaint within 30 days of receiving it.

We will investigate the complaint without undue delay, keep you appropriately informed about its progress and notify you of the outcome when our investigation is complete.

If you are dissatisfied with our response or believe that your personal data has been processed unlawfully, you may complain to the Information Commissioner's Office.

Information Commissioner's Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom

Telephone: 0303 123 1113

Further contact information is available on the Information Commissioner's Office website.

You may also have the right to complain to another competent data protection authority, particularly if you live or work outside the United Kingdom.

 

17. Children

Our Website and online store are not intended for children to use independently to enter into contracts or purchase Products or Services.

Although some Products may be suitable for educational use by children under appropriate adult supervision, Orders must be placed by an adult or an authorised representative of a school, institution or other organisation.

We do not knowingly use children's personal data for direct marketing without the permissions required by law.

If you believe that a child has provided personal data to us inappropriately, please contact us so that we can investigate.

 

18. Business Customers and Other Individuals

Where a Business Customer provides us with personal data relating to its employees, contractors, students, researchers, customers or other representatives, the Business Customer is responsible for ensuring that:

• the personal data has been collected and disclosed lawfully;
• the relevant individuals have received appropriate privacy information;
• the disclosure is limited to information reasonably necessary for the relevant purpose; and
• any required permissions or authorisations have been obtained.

This section does not relieve RoboSavvy Limited of any obligations that apply directly to us under data protection legislation.

 

19. Third-Party Websites and Services

Our Website may contain links to websites, platforms or services operated by third parties.

We do not control how those third parties process personal data. Their use of personal data is governed by their own privacy policies and terms. You should review those policies before providing personal data directly to a third party.

 

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, Website, Products, Services, suppliers or legal obligations.

The latest version will be published on our Website together with the date on which it was last updated.

If we make a material change that significantly affects how we use personal data, we will take reasonable steps to bring the change to the attention of affected individuals before the new processing begins, where required by law.

 

21. Contact Us

Questions, rights requests and complaints relating to this Privacy Policy or our use of personal data may be sent to:

RoboSavvy Limited
5.2 Central House
1 Ballards Lane
London N3 1LQ
United Kingdom

Email: [email protected]

Telephone: +44 (0) 20 7183 7505

Please do not send original identity documents unless we specifically request them. Where identity verification is necessary, we will explain what information is required and how it should be provided securely.

Last updated: 24 July 2026